Product Warranty Policy

Thank you for shopping at R. Brown Collectibles. We take great pride in the quality and authenticity of the items we sell. This Warranty Policy outlines the coverage and process for products purchased through our website or store.

1. Scope of Coverage

Because we specialize in collectibles, factory-sealed products, and specialized merchandise, warranties are handled as follows:

  • Manufacturer Defects: Many of the brands and manufacturers we carry offer direct warranties on their products. If an item has an internal defect or missing components straight from the factory, it may be covered under the manufacturer's specific warranty policy.

  • Store Guarantee: We guarantee that all items shipped from our facility are authentic and as described. We inspect all outgoing shipments to ensure they match our strict quality standards.

2. What Is Not Covered

This policy does not cover any damage or defects resulting from:

  • Normal wear and tear or aging of the product.

  • Improper handling, accidental drops, or physical alterations after delivery.

  • Breaking of factory seals, opening of sealed booster packs, or unboxing of blind boxes (unless the product itself contains a verifiable manufacturing defect).

  • Environmental damage (such as exposure to moisture, direct sunlight, or extreme temperatures) while in the customer's possession.

3. How to File a Claim

If you believe your item arrived with a manufacturing defect or is broken out of the box, you must report it to us within our standard return window:

  1. Contact Us: Reach out to our support team immediately by email or phone.

    • Email: support@r-browncollectibles.shop

    • Phone: +1 (509) 483-7425

  2. Provide Proof: Please provide your original order number and include clear photos or videos showing the defect or damage.

  3. Evaluation: Once we review the information, we will assist you in either facilitating a replacement (subject to product availability), filing a claim with the manufacturer, or issuing a store credit/refund.

4. Limitation of Liability

Except as expressly provided in this policy, R. Brown Collectibles makes no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Our maximum liability for any product found to be defective is limited to the original purchase price of the item.

5. Contact Information

For any questions regarding product authenticity, manufacturer warranties, or defective items, please reach out to us at:

R. Brown Collectibles

4750 N Division St,

Spokane, WA 99207,

United States

Phone: +1 (509) 483-7425

Email: support@r-browncollectibles.shop